Careers with Via

Our team is made up of engineers, entrepreneurs, educators, and technologists who are united by the shared belief that global experiences can change the world.

If you’re interested in joining the Via team, please explore our current job openings. If you don’t see one that fits your strengths, please get in touch. As we continue to grow, we may have a position that’s ideal for you, your skill sets, and your passions.

Here’s what our employees have to say

“All of the people I work with at Via are smart. They’re all very passionate about international education. I’m fortunate to work with some pretty amazing people on a daily basis.”

Alexander Mathieu aka“ “Chef”, Senior Backend Software Developer

Current Via Job Openings

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Partner Support Specialist

About Via

Powering the Next Generation of Global Citizens.

Via TRM is a software company that powers the next generation of global citizens through Traveler Relationship Management and risk management
technologies to help easily engage, enroll, manage, track, and stay connected with #everystudent and #everytraveler.

We are looking for a Partner Support Specialist to provide enterprise-level assistance to our Clients. Ultimately, you will be aperson our customers
trust. They will rely on you to provide timely and accurate solutions to their questions and issues. The ideal candidate is someone who genuinely cares about making our Client’s day better by responding quickly to information requests, answering questions, escalating issues internally and giving timely updates, and deeply understanding our product through QA’ing new features and fixes and training.

*APPLY:* To introduce yourself and apply for the position, email and include a resume.


Complete role details below.

Our next team member must demonstrate the ability to listen, take initiative, pick up the phone, write a concise yet complete email, make useful recommendations, speak with confidence, want to learn and grow, and thrive in a rapidly changing environment. They will have an eye for detail and be passionate about good user experiences.

We are an equal-opportunity employer and welcome applications from qualified applicants from all walks of life, regardless of your race, color, religion, sex, national origin, age, disability or genetics.

This position offers a competitive base salary, remote flexibility, paid-time off, work travel, and opportunities to grow within a values-driven company.

● Be results, customer, and mission driven
● Be comfortable operating independently and in ambiguity
● Be ready to learn through real-life examples, direct instruction and feedback, and research
● Be passionate about good user experiences
● Be a problem solver

● Manage the support inbox & provide client solutions through direct support (e.g. sharing resources, clarifying functionality, etc.) and/or internally escalating client requests
● Use email and chat applications to give clients quick answers to simple IT issues
● Take ownership of researching, diagnosing, troubleshooting and identifying client issues
● Escalate user error support issues to the product and engineering teams
● Work with the product and engineering teams to triage bug tickets for immediate responses
● Suggest product and engineering improvements to the product and engineering leads
● Follow standard procedures for proper documentation and escalation of issues to the appropriate internal teams
● Perform QA for new features and fixes within our production and staging environments
● Support product training & documentation (creation & implementation)
● Manage an Emergency Line
● Training and Onboarding of New/Existing Clients

● Bachelor’s Degree
● Minimum of 1+ years of professional experience in any field
● Comfortable working in an environment where innovation and change are the norm and often encouraged
● A passion for great user experiences and customer service
● Strong desire and sense of satisfaction in solving problems, advocating for Clients, and making their work day easier
● Top notch organizational skills – decision making, goal setting and maintenance, creating and keeping deadlines
● Resilience, patience, and determination in evolving circumstances and situations with unknowns
● Excellent communicator (verbal & in writing)
● Self-starting learner
● Fully on board with participating as a team member according to our core values (Add Ideas to Ideas; Take Initiative; Give Good Vibes; Stand with Others, Adventure On)

● A personal experience studying, interning, and/or traveling abroad
● Experience working in a Study Abroad or International Education office/role
● Experience contributing to and/or using CRM’s, consumer facing software, and/or edtech products
● QA Experience
● Experience in working with software and/or startup companies

● Are a development contractor or software development shop (inquiries will not be responded to)
● Do not currently live (and already work) in the United States (inquiries will not be responded to)
● Have not yet worked in a professional setting
● Cannot achieve your best results in a remote work environment
● Do not thrive off of solving problems with a small team
● Feel uncomfortable in either a mentoring or learning capacity


Introduce yourself and apply for the position, email and include a resume.

Apply to Via

To apply to Via, please email your resume to and reference the job you’re applying for at Via.

We are an equal opportunity employer and welcome applications from qualified applicants from all walks of life, regardless of your race, color, religion, sex, national origin, age, disability, or genetics.

Our positions offer a competitive hourly rate, remote work environment, and opportunities to grow within a values-driven company.

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