Our team is made up of engineers, entrepreneurs, educators, and technologists united by a shared passion for making travel simple and accessible.
Current Job Openings
Head of Product
We’re looking for a product creator and guardian to join our growing startup company.
Via TRM is a B2B software company in the edtech and travel spaces and we’re powering the next generation of global citizens with Traveler Relationship Management products. We help study abroad offices at universities and educational travel companies increase participation on domestic and international programs with advising & enrollment management software, Via Global. We help travel risk management personnel and offices track and manage group & solo travel and travelers with Via Travel.
We are looking for a Head of Product to create good user experiences across our B2B software suite, marketing website, knowledge base, community spaces, and design system.
You are, in short, the guardian of the product: ensuring we have the most simple, affordable, and reliable products that Clients and student travelers are happy with. You’ll create and reimagine functional and appealing features across our product suite that address our Clients’ needs and help us grow our customer base. You’ll design with accessibility in mind from day one. You’ll rely on user data & feedback to inform your own creative process.
We are an equal-opportunity employer and encourage applications from qualified applicants from all walks of life, regardless of your race, color, religion, sex, national origin, age, disability or genetics.
This position offers a remote work environment, competitive salary, paid-time and holidays off, health insurance, paid parental leave, may include occasional work travel post-pandemic, and opportunities to grow within a values-driven company.
THE BEST- FIT CANDIDATE WILL
Be results, Client, and mission driven
Be comfortable operating independently and adapting to change
Hold self and others accountable for continuous learning and improvement
Successfully transition between vision/big picture and tactics/details
WHAT YOU’LL BE RESPONSIBLE FOR
Client satisfaction with our B2B SaaS products
Strategic planning and management of the entire product portfolio (SDLC management)
Definition and alignment of the vision, strategy and product roadmap to ensure we are positioned as the simple, affordable, and reliable solution in market
Technical solutions validation and planning with key accounts and prospect Clients
Accessibility and usability of our products
Ensuring IT Security and compliance within products we build and source
Presenting a product resourcing plan to executive team– creating and sticking to the budget for product
Managing an in-house designer
Sourcing product & engineering full-time and contracted talent
WHAT YOU’LL BE DOING
Innovate, manage, and improve user experience and product value to Clients
Gather and evaluate user requirements in collaboration with business team (sales, Client Success, technical project managers, operations) and software engineers
Validate user workflows and review with relevant stakeholders prior to engineering implementation
Make annual and quarterly budget recommendations to resource engineering and product teams
Establish engineering practices to be WCAG compliant to level AA
Meet with executive team to identify risk and opportunity related to product goals
Finalize annual and quarterly product roadmaps with executive, engineering, and design team members
Identify and troubleshoot UX/UI problems with product designer & business stakeholders (e.g. responsiveness, accessibility, confusing navigation, lack of clarity, etc.)
Report to the executive team on product goals, metrics, and user insights
Advise the business team on user flows & experience in our marketing website (viatrm.com) and participate in improving user experience there as needed
Create a product culture consistent with broader company culture and core values
Ensure methodology and best practice consistency to optimize delivery quality
Meet with engineering and product team members one on one and support their professional development
Create scalability plan with inputs and support from engineering and product teams
Hire and manage new product employees and contract resources, as needed
Review, audit, and create plans for improving IT security policies and coding practices
Create and update product documentation to support internal and external stakeholders (e.g. release notes, master features list, product process guidelines & standards, VPAT, HECVAT, etc.)
REQUIREMENTS/ MUST HAVES
Comfortable working in an environment where innovation and change are the norm and often encouraged
A passion for building great digital products
5+ years of full-time experience in product ownership and management
Experience working directly with engineers & guiding implementation of designs
A portfolio of prior digital products you’ve built
DESIRED/ NICE TO HAVES
A personal passion or experience for studying, living, or traveling abroad
A bachelor’s degree in UX/UI, engineering, visual communication/arts, anthropology, graphic design, media, or related fields
Experience working at a startup
PASS THIS BY IF YOU…
Are a design firm or contractor (inquiries will not be responded to)
Do not currently live and already work in the United States (inquiries will not be responded to)
Have not yet worked full time in a professional setting
Cannot achieve your best results in a remote work environment
Do not thrive off of solving problems with a small team
Feel uncomfortable in either a mentoring or learning capacity
Introduce yourself and apply for the position, email firstname.lastname@example.org and include a resume and a link or links to a product portfolio.
Ready to simplify travel?
Access a free, self-guided product demo of Via Travel.