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    Current Job Openings

    Head of Product

    We’re looking for a product creator and guardian to join our growing startup company.

    Via TRM is a B2B software company in the edtech and travel spaces and we’re powering the next generation of global citizens with Traveler Relationship Management products. We help study abroad offices at universities and educational travel companies increase participation on domestic and international programs with advising & enrollment management software, Via Global. We help travel risk management personnel and offices track and manage group & solo travel and travelers with Via Travel.

    We are looking for a Head of Product to create good user experiences across our B2B software suite, marketing website, knowledge base, community spaces, and design system.

    You are, in short, the guardian of the product: ensuring we have the most simple, affordable, and reliable products that Clients and student travelers are happy with. You’ll create and reimagine functional and appealing features across our product suite that address our Clients’ needs and help us grow our customer base. You’ll design with accessibility in mind from day one. You’ll rely on user data & feedback to inform your own creative process.

    We are an equal-opportunity employer and encourage applications from qualified applicants from all walks of life, regardless of your race, color, religion, sex, national origin, age, disability or genetics.

    This position offers a remote work environment, competitive salary, paid-time and holidays off, health insurance, paid parental leave, may include occasional work travel post-pandemic, and opportunities to grow within a values-driven company.

    THE BEST- FIT CANDIDATE WILL

    • Be results, Client, and mission driven
    • Be comfortable operating independently and adapting to change
    • Hold self and others accountable for continuous learning and improvement
    • Successfully transition between vision/big picture and tactics/details

    WHAT YOU’LL BE RESPONSIBLE FOR

    • Client satisfaction with our B2B SaaS products
    • Strategic planning and management of the entire product portfolio (SDLC management)
    • Definition and alignment of the vision, strategy and product roadmap to ensure we are positioned as the simple, affordable, and reliable solution in market
    • Technical solutions validation and planning with key accounts and prospect Clients
    • Accessibility and usability of our products
    • Ensuring IT Security and compliance within products we build and source
    • Presenting a product resourcing plan to executive team– creating and sticking to the budget for product
    • Managing an in-house designer
    • Sourcing product & engineering full-time and contracted talent

    WHAT YOU’LL BE DOING

    • Innovate, manage, and improve user experience and product value to Clients
    • Gather and evaluate user requirements in collaboration with business team (sales, Client Success, technical project managers, operations) and software engineers
    • Validate user workflows and review with relevant stakeholders prior to engineering implementation
    • Make annual and quarterly budget recommendations to resource engineering and product teams
    • Establish engineering practices to be WCAG compliant to level AA
    • Meet with executive team to identify risk and opportunity related to product goals
    • Finalize annual and quarterly product roadmaps with executive, engineering, and design team members
    • Identify and troubleshoot UX/UI problems with product designer & business stakeholders (e.g. responsiveness, accessibility, confusing navigation, lack of clarity, etc.)
    • Report to the executive team on product goals, metrics, and user insights
    • Advise the business team on user flows & experience in our marketing website (viatrm.com) and participate in improving user experience there as needed
    • Create a product culture consistent with broader company culture and core values
    • Ensure methodology and best practice consistency to optimize delivery quality
    • Meet with engineering and product team members one on one and support their professional development
    • Create scalability plan with inputs and support from engineering and product teams
    • Hire and manage new product employees and contract resources, as needed
    • Review, audit, and create plans for improving IT security policies and coding practices
    • Create and update product documentation to support internal and external stakeholders (e.g. release notes, master features list, product process guidelines & standards, VPAT, HECVAT, etc.)

    REQUIREMENTS/ MUST HAVES

    • Comfortable working in an environment where innovation and change are the norm and often encouraged
    • A passion for building great digital products
    • 5+ years of full-time experience in product ownership and management
    • Experience working directly with engineers & guiding implementation of designs
    • A portfolio of prior digital products you’ve built

    DESIRED/ NICE TO HAVES

    • A personal passion or experience for studying, living, or traveling abroad
    • A bachelor’s degree in UX/UI, engineering, visual communication/arts, anthropology, graphic design, media, or related fields
    • Experience working at a startup

    PASS THIS BY IF YOU…

    • Are a design firm or contractor (inquiries will not be responded to)
    • Do not currently live and already work in the United States (inquiries will not be responded to)
    • Have not yet worked full time in a professional setting
    • Cannot achieve your best results in a remote work environment
    • Do not thrive off of solving problems with a small team
    • Feel uncomfortable in either a mentoring or learning capacity

    APPLY

    Introduce yourself and apply for the position, email jobs@via-trm.com and include a resume and a link or links to a product portfolio.

    Ready to simplify travel?

    Access a free, self-guided product demo of Via Travel.

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